Häufige Fragen



I booked and didn't receive a confirmation! What should I do?
"Please first check your SPAM folder in your email inbox.
If you have not received the confirmation, please contact us by email."
How can I book an apartment?
"Bookings can be made online via our homepage or via telephone.
For special requests (long-term bookings over two weeks), please send us an email or contact us by phone."
Do I receive a booking confirmation?
"Yes, you will receive a booking confirmation - you will usually find this in your email inbox within 10 minutes.

For bookings made via a booking portal, you will always receive the booking confirmation from the respective booking portal
and additional confirmation from us. Please be sure to check your SPAM folder!"
When is my booking guaranteed?
"Your booking is guaranteed as soon as you have received a booking confirmation from us and have completed your ONLINE CHECK-IN!

Your ONLINE CHECK-IN is immediately your registration form. According to the Federal Registration Act, we as landlords are obliged to provide a form filled out by the guest
and a signed registration form must be presented. We therefore ask you to enter your data in the form provided and confirm that your information is correct.

As soon as you have completed the ONLINE CECK-IN, you will receive your PIN code for key receipt via SMS and email between 2:00 p.m. and 3 p.m. on the day of arrival
on our key issuing system (KeyBoy).

Two days before your arrival you will receive the LINK for your ONLINE CHECK-IN."
Can I book breakfast and dinner as well?
"No, we do not offer breakfast or other meals.

Each of our apartments has a fully equipped kitchen. You are welcome to prepare your own meals there.
There are also some good bakeries and restaurants in the surrounding area."
Do the modern-one apartments also offer long-term stays?
"Yes - you can rent your apartment continuously for up to 6 months.

If you are interested, please send us an email.
(Long-term bookers: from a booking period of 2 weeks or more)
You are welcome to book all other bookings directly online
or contact us by email or by phone!"
How do I book if I'm traveling with my children?
"Children are very welcome.
We provide a bed and high chair free of charge for babies and toddlers up to two years old.
We prepare a full bed for children older than two years.
If you have any further questions please contact us. We are glad to be here for you."
Is there a hairdryer in the apartment?
Yes, every bathroom or shower/toilet in the apartment is equipped with a hairdryer.
Why is it important to have completed the ONLINE CHECK-IN before arrival?
"Your ONLINE CHECK-IN is immediately your registration form. According to the Federal Registration Act,
we as landlords are obliged to provide a form filled out by the guest and a signed registration form must be presented.
We therefore ask you to enter your data in the form provided and confirm that your information is correct.
Two days before your arrival you will receive the LINK for your ONLINE CHECK-IN.

As soon as you have completed the ONLINE CECK-IN, you will receive your PIN code via SMS and
email between 2:00 p.m. and 3 p.m. on the day of arrival to receive keys at our key issuing system (KeyBoy).

Without carefully completed ONLINE CHECK-IN, the PIN code for obtaining the key to your apartment will not be activated."

Questions, answers and assistance

The smoke detector beeps. What can I do?
"Smoke detectors react to smoke.
Locate the source of the smoke. Maybe there is something on your ceramic hob.
You can find out more in our guest information folder."
Do you need our guest app for your booking?
"Our guest app has many advantages for your stay.
We would be happy to send you the download link. To do this, please send us an email."
When can I go into my apartment on the day of arrival?
"Booked apartments are available from 3:00 p.m. on the day of arrival.
Can I move into my apartment before 3 p.m.?
"Yes, if the apartment has already been cleaned you can enter the apartment from 2:30 p.m.
Please ask us in advance if you would like to arrive earlier. We guarantee the apartments from 3 p.m."
When do I have to check out by on the day of departure?
"On the day of departure you must vacate your room by 11:00 a.m.
If the check-out time is not met, we reserve the right to recalculate in accordance with our terms and conditions.
You don't have to log out when you leave. Assure yourself,
that you have not left any personal belongings behind and close the doors.
Please leave the apartment key in the key return box in the apartment."
How does check-IN work without reception? How do I open the apartment door?
"You will receive the link for online check-in by email two days before your arrival,
Please do this before your arrival.
You will receive the PIN code for receiving the key on our KeyBoy by SMS and email after 2 p.m. on the day of arrival,
provided we have your online check-in."
I have problems operating the electric stove and/or the dishwasher.
You will find detailed operating instructions in every kitchen cabinet.
Can I have mail/parcels sent to the modern-one Apartments?
"No, this is generally not possible!
There are no employees available on site to accept your mail.
The German Post offers a rental service for mailboxes for letters and parcels.
These can be rented directly from the post office nearby."
I forgot something in the apartment after my stay. What do I have to do?
"Please write us an email if you have forgotten or lost something.

Lost property will only be forwarded upon request, risk and expense of the guest.
We reserve the right to charge a processing fee of €10.00 in addition to the shipping costs incurred.
Items left behind will be kept for a maximum of 3 months.
After this period, the items will be destroyed or given to a local charity for use."
Where do I dispose of my garbage?
"For guests who only stay for a few days, the rubbish will of course be disposed of during the final cleaning.

If too much rubbish is generated during your stay, please dispose of it separately in the rubbish bins outside.

In Germany, garbage must be separated. A distinction is made between organic waste (=food leftovers), plastic waste and residual waste.
The rubbish bins in the apartment are marked accordingly.
Please collect glass and place it in the collection box next to the garbage cans on the day of departure."
Regular ventilation of the apartment rooms.
"Please ventilate your room regularly for approx. 15 minutes after each shower.
The same applies to the living-dining area after cooking."
What are the check-in and check-out times at the property?
Check-in at the property is from 3:00 p.m. and check-out is until 11:00 a.m.
How far is the property from the city center?
"The apartments in Fulda are approximately 2.8 km from the center of Fulda.
At the Hünfeld location it is approx. 600 m to the old town of Hünfeld; It is approx. 400 m to the city park"
How much does it cost to stay in the apartment?
"The prices at the property may vary depending on the stay (e.g. selected period, policies, etc.).
If you enter your details under the BOOK button, you can see the prices.
For longer stays or larger groups, please inquire directly with the landlord."
What leisure activities can you do near the property?
Is the property popular with families?
Yes, the property is popular with guests booking family stays.


When do I pay for my stay?
"For direct bookings, you will receive an invoice from us with the stated payment deadline before arrival.
If you book via booking.com or AIRBND, you pay the provider of these booking portals."
How do I receive my invoice?
The invoice will be sent to you by email to the email address we have.
I need a different billing address. What should I do?
Please let us know your billing address when you make your booking or send us an email.
Can I pay my bill on site?
No, this is generally not possible as we do not have a reception!

Room facilities

How are the apartments equipped?
"All apartments are modern and comfortably furnished and range in size from 80 to 100 square meters.
An apartment contains several bedrooms.
Each bedroom has a comfortable large double bed, some with shower/toilet
Bathroom with shower/toilet, flat screen TV, desk and free WiFi.
There is also a separate guest toilet, spacious fully equipped kitchen,
There is also a spacious living-dining area for up to 8 people, table size, 55 inch flat screen TV and large floor-to-ceiling windows."
Are the apartments air conditioned?
No, our rooms do not have air conditioning.
How is the kitchen equipped in the apartments?
"The kitchen is fully equipped with e.g.:

- Electric stove with ceramic hob
- Pots and pans
- Cutlery
- glasses / cups
- Plates (flat and deep)
- Kettle
- Egg cooker
- Microwave
- Dishwasher
- Refrigerator
- Extractor hood
- Coffee machine
- Pad machine
- and much more

Please handle inventory carefully. You will be charged for missing inventory!"
Are there barrier-free rooms?
"The rooms on the ground floor at the Fulda location are barrier-free accessible.
However, our rooms are not suitable or equipped for wheelchair users."
Are pets welcome?
No, unfortunately pets are not allowed.
Is smoking allowed in the room? Are there smoking rooms?
"Our apartments are non-smoking apartments. Smoking is prohibited in all rooms!
Please note that if you do not comply, we will charge you for final cleaning in accordance with our terms and conditions.
We do not offer smoking rooms."
Will my apartment be cleaned during my stay?
"For short stays (up to 7 nights), room cleaning does not take place during your stay.

For bookings of 8 nights or more, a free interim cleaning takes place once per week.

Would you like additional cleaning, a change of towels or bed linen?
So feel free to write us an email.
We will be happy to book this for an additional charge."
Is there the possibility to do laundry.
"No. We don't have washing machines!
Please use the washing facilities in the local laundromats."


How can I change my booking?
"Write us an email or contact us by phone.
We will be happy to make the booking change for you.
If you have booked via a booking portal, please do so directly with this partner."
What are the cancellation policies?
"Free cancellation up to 24 hours before the day of arrival, after that 100% payable.
If the cancellation is free and payment has already been made, we will transfer the money back.
A processing fee of 1.5% is due, which we offset against the transfer amount.
We offset processing fees from online payment services against those actually incurred
Fees, up to a maximum of 3%

In the event of no-show (NowShow) or early departure of the customer after check-IN,
A refund of the agreed price for all booked services is excluded.

If you have booked via an external booking channel, cancellation can only be made via the
corresponding channel under the conditions displayed there."

Contact the landlord

Your question hasn't been answered yet?
The easiest way is to write us an email.
Would you like to speak to us personally?
"The best thing to do is to write us an email or give us a call.

Office and Guest Support:
Monday - Friday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 6:00 p.m. (except public holidays).

We are partially available outside of our business hours."
You have urgent matters outside of our business hours.
"If you need assistance during your stay, please contact us at
+49 661 901 52 404 or +49 1575 171 00 19

We are at your disposal during our business hours:
Office hours and guest support: Monday - Friday 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 6:00 p.m. (Excluding holidays)

Urgent matters outside business hours: Monday - Friday 6:00 p.m. - 10:00 p.m. / Saturday, Sunday and public holidays 8:00 a.m. - 10:00 p.m
Ab 22:00 Uhr nur noch bedingt erreichbar.
+49 661 901 52 404 oder +49 1575 171 00 19"

So erreichen Sie uns



Christian-Rolfs-Str. 3 | 36041 Fulda

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+49 661 90152404

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